Returns and complaints

Returning goods

Pursuant to the Consumer Protection Act (ZVPot), Chamber of Commerce and Industry of Slovenia’s recommendations and international e-commerce codes, the customer has the right to return the purchased goods without giving a specific reason or paying any damages to the seller. However, the customer shall bear all the costs that might arise from returning the purchased products. The customer shall notify the seller about their intention of returning the products or withdrawing from the contract/purchase no later than 14 days from delivery via the following e-mail address: odlicno[at]hrib.si, and shall return the purchased goods within thirty (30) days. Upon the return of the purchased products, the customer shall provide an transaction account number, where the seller can transfer the purchase money.

Complaints

If the goods arrive in a damaged condition or the goods have different organoleptic properties, the customer must immediately contact the seller. If possible, the seller shall replace the products subject to the complaint with an identical product having proper organoleptic properties. If such a replacement is not possible and if the customer does not except the replacement suggested, the seller shall return the purchase money in full.

Complaints and disputes

Both contracting parties (seller and customer) shall resolve complaints or disputes arising from the purchase or noncompliance with the “GENERAL BUSINESS TERMS AND CONDITIONS” by mutual agreement. If the contracting parties fail to mutually resolve the issue, the disputes will be resolved by the competent court in Celje. If you have any questions, please, contact us by e-mail: odlicno@hrib.si or phone: +386 (0)3 746 1320.

 

Please, also send us any suggestions, comments, complaints and praise via e-mail: odlicno[at]hrib.si. We will strive to resolve any complaints as soon as possible and will be happy to receive your suggestions, comments and praise.

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